Dear valued customer,
The Australian Department of Foreign Affairs and Trade has now changed their advice for China overall to 'Do Not Travel'. As a result, our tours in China departing up to and including 31 March 2020 have been postponed.
Our team is currently contacting those due to travel up to the 31st March 2020 to make alternative arrangements.
For the customers who will be travelling in April 2020 and onwards, our team will contact you 21 days prior to your departure date with an update. However, if you wish to change or cancel your booking now, the standard booking terms and conditions apply.
As customers' safety and enjoyment are always our top priority, we will continue to closely monitor this situation and work with other service partners to ensure that appropriate actions and procedures are in place.
Once again, your patience and understanding are greatly appreciated. In the meantime, please do not hesitate to contact us if there is anything we can assist further.
We would like to keep you informed on the following update.
As you might be aware, there is an outbreak of novel coronavirus in Hubei province, China. Since your safety and enjoyment are our priority, we have been closely monitoring the situation as well as working with all airlines and service partners to ensure that appropriate actions and procedures are in place.
In the event that situations have has not been improved by 12th February 2020, alternate options will be offered to all customers departing in March 2020.
For the customers who will be travelling to China in April 2020 and onwards, our team will contact you within 21 days prior to your departure date with an update.
In the meantime, should you wish to cancel your existing booking with us, kindly note that your booking is non-refundable and non-changeable. We strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.
Alternatively, we kindly ask for your patience until further updates and information about your booked trip are given.
Once again, your patience and understanding are much appreciated.
Expedition Exclusive Australia.
|Posted in: Expedition Exclusive|
As you might be aware, there is an ongoing health concerns in China.
According to the latest update from the Australian Department of Foreign Affairs and Trade (Smartraveller.gov.au) on 21 January 2020, travelers are advised to exercise a high degree of caution in Wuhan city due to an outbreak of a new type of coronavirus. Other cities in China remains safe to be traveled to, as China is still rated at 'exercise normal safety precautions'.
In China, temperature scanning at airports have been implemented to ensure the safety and to protect the well-being of all passengers.
Fortunately, all of our China tour packages do not visit the Wuhan city and your departure date will be a few months away.
We will continually monitor the situation and update you if the circumstance changes.
Having said that, your safety and enjoyment are our priority. Should you wish to cancel your existing booking with us due to your concern on this issue, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.
We hope it clarifies your concerns, however please do not hesitate to contact us if we can be of any further assistance.
Customer Service team
Please be advised that Expedition Exclusive Australia will be closed from 20th December 2019 to 05th January 2020 for Christmas and New Year celebrations.
We will re-open on 06th January 2020.
Our company would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year and to thank you all for your support throughout the year.
Should you require an urgent assistance, please contact us via email at email@example.com with the word 'urgent' on your email heading or call us on 1300 738 196.
Qantas will cease operating services to and from Beijing (QF107 and QF108) for travel commencing in March 2020 due to stiff competition from Chinese airlines and weak business class demand. It will maintain daily flights from Sydney to Shanghai, where it partners with hub carrier China Eastern Airlines.
Expedition Exclusive will contact our affected passengers and assist them with an alternative option.