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Important COVID-19 Update - effective 27 March 2020

Posted on 27 March 2020
Important COVID-19 Update - effective 27 March 2020

Special terms and conditions for Expedition Exclusive's operated tour packages, effective 27 March 2020*

*This updated policy supersedes any specific waiver policies that we have issued prior to this update.

 

The first few months of 2020 have already proven to be one of the most challenging periods in modern history. We are seeing large-scale disruption of sectors and communities across the world.

Like you and most of the world, the team here at Expedition Exclusive Australia is making our best efforts to adjust to a rapidly evolving situation.

As we navigate this unprecedented crisis, rest assured that our first priority remains keeping our customers and team members safe.

In response to the Coronavirus outbreak and the restrictions from the governments and airlines, we have been updating our waiver policies. Please refer to the information below regarding conditions rapid change of surrounding this waiver policy. Please keep in mind it is a highly volatile and dynamic situation with numerous scenarios and a policy can never cover all eventualities. This Policy will continue to be updated as the situation unfolds.

 

Tours departing from 28th February 2020 to 30th April 2020

All departures between 28th February 2020 and 30th April 2020 have been postponed.

For the passengers wishing to proceed with the cancellation, the third party payments (including but not limited to airlines fees, service fees, flight surcharges and irrecoverable land cost) are non-refundable.

Our consultants are now being in touch with the passengers whose booking has been affected by this policy update via email to discuss the relevant travel options. If you believe your booking has been affected and you haven't heard from us, please be patient as our consultants contact every customer, in priority order by date of travel.

 

 

Tours departing from 1st May 2020 and onwards

The standard booking terms and conditions still apply as the waiver policy has not been released.

Our team is working around the clock to assist as many travellers as quickly as possible, particularly those departing in the next 25 days. We will then progressively work through all upcoming departures. This is a complex situation and will take time to address.

You should be receiving updates referencing the status of your trip via email no later than 21 days before your tour. We continue to work closely with the Australian Department of Foreign Affairs and Trade (DFAT), World Health Organisation (WHO), the Governments, airlines and our operators to work on the best course of actions for our passengers.

 

 

Contact us

We understand that the latest global events is a difficult and stressful time for everyone. The entire team at the Expedition Exclusive Australia is working extremely hard to attend to our customers as soon as possible.

If you have any questions regarding your booking with us, you can contact our reservation team via email at info@expeditionexclusive.com.au or via the Live Chat service on our website at https://www.expeditionexclusive.com.au/

We are all hoping that the current crisis all over the world soon passes and things start to return to normal, but we can only wait and see how the next few weeks and months unfold. We thank you for your patience in the meantime.

 


For the full booking terms and conditions, please visit our website here

Tags: Expedition Exclusive COVID-19