BOOKING CONDITIONS

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the essential trip information relating to your tip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.

Our Contract

All bookings (including direct bookings and bookings via a travel agent) are made with Expedition Exclusive (JLB Group Pty. Ltd ABN 906 098 001 33). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Capacity

By placing orders via Expedition Exclusive you warrant that you are over the age of 18 years old and if you are placing orders via Expedition Exclusive on behalf of any other persons you warrant that you are legally authorised to act on their behalf.

Deposit Requirement

You are required to pay a non-refundable deposit of $500 per person per trip for your booking to be confirmed (except for the LOW COST products, the non-refundable full payment is required at the time of booking to confirm the LOW COST bookings with us). If your booking is made within 56 days of the departure date then the full amount is payable at the time of booking.

Acceptance of Booking and Final Payments

If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 56 days before the departure date. Please note that full payment is required at the time of booking for LOW COST bookings. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

Prices and Surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote's expiry. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website www.expeditionexclusive.com.au. Prices are based on currency exchange rates as of June 2016; note that prices may vary depending on which currency the booking is made. We reserve the right to impose surcharges up to 56 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity once paid in full. Air Passenger Duty is not included in the price of your air inclusive trip and it needs to be paid on arrival. Please note that a surcharge may be applied to all purchases made by credit card.

Your Details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

Cancellation By The Traveller

If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

- 56 days or more prior to departure, we will retain the deposit;

- Between 31 and 55 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and

- 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

Note: Different cancellation conditions including higher charges apply to some styles of trips and the LOW COST bookings are non-refundable at any time after the booking is made. Your booking consultant will advise if differences apply and details can be found in the Essential Trip Information relating to your trip. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.

Cancellation By Us

We may cancel a trip at any time up to 45 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Booking Amendments

If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur a $150 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 30 days of departure.

Health and Fitness

You warrant that you have a basic level of physical fitness and mobility and are able to negotiate uneven surfaces, climb stairs and board boats.  Expedition Exclusive advises that you should check with your preferred healthcare professional about medical vaccinations and health requirements at least 45 days prior to departure, as some vaccinations require 30 days or more to be effective.  Proof of vaccination may be required for visa purposes by certain countries and it is your responsibility to ensure that you are able to provide such proof. We are not responsible for checking safety and security conditions, vaccinations or additional health requirements in the regions you will visit or transit. If you intend to travel to Tibet you are required to provide a doctor's certificate stating that you are fit to travel and that your blood pressure and heart condition are able to accommodate high altitudes. We are unable to act as your agent if you are pregnant past your 6th month of pregnancy.

Travellers Requiring Special Assistance

All travellers requiring special assistance are welcomed, however, they must be accompanied by a companion capable of providing all necessary assistance and any disability or medical condition requiring attention must be notified to JLB at the time of placing your order.  It is the traveller's responsibility to ensure that the selected tour is suitable for their individual needs, and we are not liable for any expense, cost or loss incurred if the travel product is unsuitable. We are unable to provide individual assistance to any traveller as part of the travel product and reserves the right to refuse to act as your agent if we believe in our reasonable opinion that you have the potential to affect the health, safety and enjoyment of other travellers travelling with you.

Passports and Visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Essential Trip Information for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Travel Insurance

Travel insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

Change of Itinerary

While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: if we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure: we reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations, involuntary airline schedule changes or non-refundable flights.

Acceptance of Risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

Limitations of Liability

We are only responsible for placing orders of the travel products that you wish to purchase with third-party suppliers, and does not fulfil the orders or provide the travel products.

We are acting as your agent in placing any orders for travel products on your behalf, and does not provide the transport, accommodation, meals or other facilities described as part of the travel products which are provided by third-party suppliers, such as air and land carriers, cruise operators, hoteliers or suppliers of other services as principals.

All travel vouchers or confirmations issued are subject to the third-party suppliers' contracts and terms and conditions of supply which thereby constitutes the sole contract between the principal and the individual redeeming the travel vouchers or confirmations. Acceptance of the travel vouchers or confirmations constitutes acceptance of the foregoing.

In the absence of its own negligence, we are not liable for any expense, costs or loss incurred in relation to any acts, omissions or defaults, whether negligent or otherwise, by third-parties or by you and/or events that are beyond our control including force majeure or other events, such as war, civil disturbance, fire, floods, severe weather or acts of God.

We are not represent or guarantee the standard or fitness for purpose of the travel products that you purchase.

In the event that we are found liable for any loss or damage which cannot be excluded or despite the limitation above, then to the maximum extent permitted by law, our liabilities will not exceed the fees that you paid to JLB or AU$100.00, whichever is the lower amount. 

Optional Day-Tour and Activities

Optional Day-Tour and activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

Disclaimer

To the maximum extent permitted by law, we make no representations about the suitability of travel products and information contained on this website for any purpose, and the inclusion, promotion or offering of any travel products on this website does not constitute any endorsement or recommendation by us.

To the maximum extent permitted by law, we disclaim all warranties and conditions this website, its servers, any emails or communications made by us are free of viruses or any harmful components.

To the maximum extent permitted by law, we make no representations or guarantees about the availability of travel products. Third-party suppliers providing the travel products are independent parties and not agents or employees of us.

To the maximum extent permitted by law, we are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any damage, expense, costs or loss resulting therefrom.

Indemnity

You agree to indemnity us from and against any loss or liability incurred or suffered by you arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of our terms and conditions.

Change of Control

We reserve the right to transfer or assign your personal information, content, authorizations, and rights that we have collected from you and any agreements that we have made with you upon any merger, sale or change of control of our business to another entity.

Severance

An interpretation of these Booking Conditions that results in all of the provisions being enforceable is preferable to any other construction.  Any provision that is illegal or unenforceable is, where possible, to be omitted to the extent necessary to make this agreement and all applicable terms and conditions enforceable, unless it would material change the intended effect of this agreement and all applicable terms and conditions.

Entire Agreement

This agreement and all terms and conditions contained elsewhere on this wesbsite constitutes the entire agreement between Expedition Exclusive and you, and may only be varied in writing. You agree that you rely on your own enquiries in engaging our services and did not rely on any warranty or representation of any nature by us unless made in writing.

Governing Law

This agreement and all content in this website will be governed by and interpreted in accordance with the laws of Victoria, Australia.  You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria.

Compensation, Complaints and Concerns

While we endeavor to ensure that arrangements made on your behalf are implemented as contracted with third-party suppliers, the most practical way of attempting any resolution of problems which arises is for you to communicate directly with the third-party suppliers.  Your failure to attempt any direct resolution of problems with third-party suppliers may mean that any claim for compensation is reduced or denied.

If you have any complains or concerns, please contact us in writing, with the relevant supporting documentation, within 14 days of returning to Australia.

Contact

Expedition Exclusive

Office: Level 14, 380 St Kilda Road, Melbourne VIC 3004

Reservation: 1300 738 196

Customer Service: 03 8391 3044

Email: customers@expeditionexclusive.com.au


WEBSITE TERMS AND CONDITIONS OF USE

This website is owned and operated by JLB Group Pty. Ltd. (JLB) ABN 90 609 800 133 trading as Expedition Exclusive Australia, IATA License No. [TIDS Code: 96806113].

JLB sells bookings, ticketing and other ancillary services in relation to travel, accommodation and other leisure activities by acting as your agent in making arrangements with third-party suppliers.  JLB does not provide any travel, accommodation and other leisure services, and is neither a common nor private carrier.

By accessing and using this website, you agree that the following terms and conditions apply exclusively to our legal relationship with you.  We reserve the right to change the website and the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.

Restrictions on use

This website is for your personal use only, and is intended for use by Australian residents only.

Any use of, or transmission to, this website of data, code or any material which contains a harmful or data gathering and extraction purpose is not permitted.

JLB reserves the right to interrupt or restrict your access and use of this website due to operational, technical or legal requirements at any time without notice to you.

You acknowledge and agree that you will not do any of the following: limit, obstruct or hinder any other users from using this website; use this website for any purpose that is offensive, unlawful or in violation of the rights of any other persons or entities; or use this website to exploit any material for commercial purposes, including advertising or promotional materials.

 

Access to the website

By accessing and using this website you warrant that you are over the age of 18 years old and if you are accessing and using this website on behalf of any other persons you warrant that you are legally authorised to act on their behalf. 

 

Review facilities

JLB reserves the right to review, moderate, monitor, edit, refuse to post or remove any content that is in violation of this website terms and conditions.

 

Copyright

No materials contained on the website are to be copied, reproduced, modified, distributed or transmitted in any way without JLB's express written consent, or otherwise permitted by law.

You agree to grant a universal, irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use and transmit the contents of any correspondence or communication sent by you to us for the purposes of promoting and improving our business.

 

Website information

JLB makes no warranties as to the accuracy and reliability of the information contained in this website and you acknowledge and agree that your use of this website is entirely at your own risk.

You should not rely on the information contained in this website without making your own independent assessment prior to entering into any transactions with JLB or third-party entities.

 

Links

Our website may contain links to other websites and JLB is not responsible for any content contained on those websites or any loss that you may suffer in relation to your use of those websites.  If you visit those websites, you will visit them entirely at your own risk and release us (including our employees and agents) from any and all liability resulting from or in connection with the inclusion of links to other websites or your use of those websites.

 

Liability and indemnity

To the maximum extent permitted by law, JLB is not liable for any direct or indirect loss or damage which may be suffered by you arising from access to and use of this website, including any restriction on access and use or reliance on any information contained on or omitted from this website.

In the event that JLB is found liable for any loss or damage arising out of or connected to your access or use of this website, then to the maximum extent permitted by law, JLB's liabilities will not exceed the fees that you paid to JLB or AU$100.00, whichever is the lower amount.

By accessing and using this website, you agree to defend and indemnify JLB and its respective successors, assignees and officers and employees from any and all action, claims, suits and demands, including legal and accounting fees, arising now or in the future in relation to your access and use of the website or any breach by you of JLB's terms and conditions or any applicable or relevant law.

 

Disclosure of personal information

It may be necessary for JLB to disclose your personal information, such as your health condition, to third-parties in order to ensure the safety of all individuals travelling with you.  You hereby authorise JLB to make such disclosure on your behalf and agree that a disclosure by JLB does not amount to a breach of confidence or duty and you will not hold JLB liable for any such disclosure.

Please refer to our Privacy Policy for more detailed information on how we will deal with your personal information.

 

Concerns

Please contact us if you wish to have any concerns about these terms and conditions.

Contact

Expedition Exclusive

Office: Level 14, 380 St Kilda Road, Melbourne VIC 3004

Reservation: 1300 738 196

Customer Service: 03 8391 3044

Email: customers@expeditionexclusive.com.au


WEBSITE PRIVACY POLICY

This policy details the management of your personal information collected by JLB Group Pty. Ltd. (JLB) via our website, www.expeditionexclusive.com.au.

JLB sells bookings, ticketing and other ancillary services in relation to travel, accommodation and other leisure activities by acting as your agent in making arrangements with third-party suppliers. JLB does not provide any travel, accommodation and other leisure services, and is neither a common nor private carrier.

Your personal information is collected and used in line with the legal requirements of the Privacy Act 1988 (Cth) by JLB as part of JLB's commitment to providing you with the best customer service possible.

What kind of information is collected

The personal information, including sensitive information, that we collect from you depends on the travel product and services that you are interested in or have contracted us to provide, and commonly includes your name, address, contact details, email address, date of birth, nationality, religion, drivers licence details, passport details, credit card details, bank account details, travel preferences and experiences, travel insurance and travel rewards and loyalty program memberships. 

Sensitive information includes information about your race or ethnicity, religion, criminal record and health information relating to your health status, medical conditions, and dietary requirements. 

We also collect personal information from or about your family members (if necessary), next of kin, emergency contact details and for other members of your travelling party.

 

How your personal information is collected and held

Personal information is collected directly from you via the information you enter on our website, your use of our website, emails, telephone calls and other means of communication.

Personal information may also be collected as submitted by your family members or other members of your travelling party.

Personal information may also be collected as submitted by third parties, such as your travel agents, hotel partners, tour operators and affiliated travel suppliers. You acknowledge and consent to the provision of such information by the said third parties and warrant that these information is correct and up-to-date. If you are submitting the personal information of third parties to us, you warrant that you have obtained the consent of the said individuals or entities and that the information provided is correct and up-to-date.

In order to ensure that our website remains relevant and appropriate for you, we collect browsing information from every visitor to our website via the use of cookies which allows our website to recognise your browser as a previous visitor and saving any preferences, including preferred content and services, you may have set the last time you visited our website to facilitate your ease of navigating our website.  Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.  If you have any questions or concerns about the use of cookies, please contact us as per below.

Sensitive billing information relating to your credit card, such as your name, credit card number and expiration date, is used by us and disclosed to third parties in order to complete your travel bookings.

By providing your personal information to us, you consent to the use of your personal information as set out in this privacy policy.

 

Why your personal information is collected, held, used and disclosed

Your personal information is collected, held, used and disclosed where it is reasonably necessary for us to provide our business services, including travel confirmations, general communication, management and payment of accounts, notifications of marketing specials that may be relevant to you, resolving disputes, enforcing the terms and conditions of our contracted services, and administrative services, to you.

Your personal information may be disclosed to or directly accessed by third parties, such as credit card processing companies, certain foreign government agencies, external travel agents and suppliers, airlines, hotels, tour operators, caterers and travel insurers etc., where it is reasonably necessary for us to provide our business services to you.

Your sensitive information may be collected, held, used and disclosed where there is a legal requirement to do so, or where we are permitted to do so by law.  If otherwise, we will specifically seek your consent prior to any collection, use or disclosure.

We will also seek your consent for the collection, use or disclosure of your personal information for marketing purposes.  You may opt out of receiving marketing materials from us at any time by contacting us as per below.

Without your consent for us to collect, hold, use or disclose your personal information, we may not be able to provide our business services to you.

 

Promotions, contests, online surveys and feedback reviews

Your personal information may be collected, held, used and disclosed for the purposes of conducting promotions, contests and online surveys, or providing feedback reviews.  Participation in such activities is completely voluntary and you may choose not to provide your personal information if you do not wish to participate.

Unless the use of your true identity is a legal requirement, such as when making a travel booking, or it is impractical for us to deal with you without information of your true identity, you can use a pseudonym when dealing with us.

 

How your personal information is held and stored

Your personal information is held and stored in the form of electronic or paper records, and we have taken reasonable steps to protect your personal information from misuse and unauthorised access via physical, electronic and procedural safeguards. 

 

Overseas disclosure

In the course of providing our business services to you, we may disclose some your personal information to overseas recipients, such as third party affiliated travel suppliers and foreign government agencies. These third party entities are located in our travel destinations, such as China and South-east Asia.

Your personal information will only be disclosed to overseas recipients with your consent in circumstances where it is necessary for the completion of your travel transaction, or if the overseas recipient is required to deal with your personal information at a standard similar to Australian privacy legislation, or otherwise permitted by law.

 

Requests for access and correction

You can request access to, and correction of, your personal information that we hold via our contact details below.

To assist us with keeping our records current and updated, please notify us of any changes to your personal information.

JLB reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose information that may contain your personal information in respect of any possible violation of applicable or relevant law.

 

General terms and conditions

By using JLB's services, you agree that the terms and conditions contained our General Terms and Conditions apply exclusively to our legal relationship with you.  We reserve the right to change the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.

Please refer to our General Terms and Conditions for more detailed information on our general terms and conditions.

 

Website use and conditions

By accessing and using this website, you agree that the terms and conditions contained in our Website Terms and Conditions of Use apply exclusively to our legal relationship with you.  We reserve the right to change the website and the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.

Please refer to our Website Terms and Conditions of Use for more detailed information on our website terms and conditions of use.

 

Complaints and concerns

Please contact us if you wish to make a complaint or have any concerns about our practices in relation to compliance with Australian privacy legislation.

Contact

Privacy Officer
JLB Group

C/- JLB Group Pty. Ltd.
Level 14, 380 St Kilda Road
Melbourne, Victoria 3004
T: 1300 738 196
customers@expeditionexclusive.com.au