If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
- 56 days or more prior to departure, we will retain the deposit;
- Between 31 and 55 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
- 30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
Note: Different cancellation conditions including higher charges apply to some styles of trips and the LOW COST bookings are non-refundable at any time after the booking is made. Your booking consultant will advise if differences apply and details can be found in the Essential Trip Information relating to your trip. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: if we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
After departure: we reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations, involuntary airline schedule changes or non-refundable flights.
We are only responsible for placing orders of the travel products that you wish to purchase with third-party suppliers, and does not fulfil the orders or provide the travel products.
We are acting as your agent in placing any orders for travel products on your behalf, and does not provide the transport, accommodation, meals or other facilities described as part of the travel products which are provided by third-party suppliers, such as air and land carriers, cruise operators, hoteliers or suppliers of other services as principals.
All travel vouchers or confirmations issued are subject to the third-party suppliers' contracts and terms and conditions of supply which thereby constitutes the sole contract between the principal and the individual redeeming the travel vouchers or confirmations. Acceptance of the travel vouchers or confirmations constitutes acceptance of the foregoing.
In the absence of its own negligence, we are not liable for any expense, costs or loss incurred in relation to any acts, omissions or defaults, whether negligent or otherwise, by third-parties or by you and/or events that are beyond our control including force majeure or other events, such as war, civil disturbance, fire, floods, severe weather or acts of God.
We are not represent or guarantee the standard or fitness for purpose of the travel products that you purchase.
In the event that we are found liable for any loss or damage which cannot be excluded or despite the limitation above, then to the maximum extent permitted by law, our liabilities will not exceed the fees that you paid to JLB or AU$100.00, whichever is the lower amount.
To the maximum extent permitted by law, we make no representations about the suitability of travel products and information contained on this website for any purpose, and the inclusion, promotion or offering of any travel products on this website does not constitute any endorsement or recommendation by us.
To the maximum extent permitted by law, we disclaim all warranties and conditions this website, its servers, any emails or communications made by us are free of viruses or any harmful components.
To the maximum extent permitted by law, we make no representations or guarantees about the availability of travel products. Third-party suppliers providing the travel products are independent parties and not agents or employees of us.
To the maximum extent permitted by law, we are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any damage, expense, costs or loss resulting therefrom.
If you have any complains or concerns, please contact us in writing, with the relevant supporting documentation, within 14 days of returning to Australia.
JLB sells bookings, ticketing and other ancillary services in relation to travel, accommodation and other leisure activities by acting as your agent in making arrangements with third-party suppliers. JLB does not provide any travel, accommodation and other leisure services, and is neither a common nor private carrier.By accessing and using this website, you agree that the following terms and conditions apply exclusively to our legal relationship with you. We reserve the right to change the website and the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.
This website is for your personal use only, and is intended for use by Australian residents only.Any use of, or transmission to, this website of data, code or any material which contains a harmful or data gathering and extraction purpose is not permitted.
JLB reserves the right to interrupt or restrict your access and use of this website due to operational, technical or legal requirements at any time without notice to you.
You acknowledge and agree that you will not do any of the following: limit, obstruct or hinder any other users from using this website; use this website for any purpose that is offensive, unlawful or in violation of the rights of any other persons or entities; or use this website to exploit any material for commercial purposes, including advertising or promotional materials.
By accessing and using this website you warrant that you are over the age of 18 years old and if you are accessing and using this website on behalf of any other persons you warrant that you are legally authorised to act on their behalf.
JLB reserves the right to review, moderate, monitor, edit, refuse to post or remove any content that is in violation of this website terms and conditions.
You agree to grant a universal, irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use and transmit the contents of any correspondence or communication sent by you to us for the purposes of promoting and improving our business.
JLB makes no warranties as to the accuracy and reliability of the information contained in this website and you acknowledge and agree that your use of this website is entirely at your own risk.
You should not rely on the information contained in this website without making your own independent assessment prior to entering into any transactions with JLB or third-party entities.
Our website may contain links to other websites and JLB is not responsible for any content contained on those websites or any loss that you may suffer in relation to your use of those websites. If you visit those websites, you will visit them entirely at your own risk and release us (including our employees and agents) from any and all liability resulting from or in connection with the inclusion of links to other websites or your use of those websites.
In the event that JLB is found liable for any loss or damage arising out of or connected to your access or use of this website, then to the maximum extent permitted by law, JLB's liabilities will not exceed the fees that you paid to JLB or AU$100.00, whichever is the lower amount.
By accessing and using this website, you agree to defend and indemnify JLB and its respective successors, assignees and officers and employees from any and all action, claims, suits and demands, including legal and accounting fees, arising now or in the future in relation to your access and use of the website or any breach by you of JLB's terms and conditions or any applicable or relevant law.
Please contact us if you wish to have any concerns about these terms and conditions.
Office: Level 14, 380 St Kilda Road, Melbourne VIC 3004
Reservation: 1300 738 196
Customer Service: 03 8391 3044
JLB sells bookings, ticketing and other ancillary services in relation to travel, accommodation and other leisure activities by acting as your agent in making arrangements with third-party suppliers. JLB does not provide any travel, accommodation and other leisure services, and is neither a common nor private carrier.Your personal information is collected and used in line with the legal requirements of the Privacy Act 1988 (Cth) by JLB as part of JLB's commitment to providing you with the best customer service possible.
The personal information, including sensitive information, that we collect from you depends on the travel product and services that you are interested in or have contracted us to provide, and commonly includes your name, address, contact details, email address, date of birth, nationality, religion, drivers licence details, passport details, credit card details, bank account details, travel preferences and experiences, travel insurance and travel rewards and loyalty program memberships.Sensitive information includes information about your race or ethnicity, religion, criminal record and health information relating to your health status, medical conditions, and dietary requirements.
We also collect personal information from or about your family members (if necessary), next of kin, emergency contact details and for other members of your travelling party.
Personal information is collected directly from you via the information you enter on our website, your use of our website, emails, telephone calls and other means of communication.Personal information may also be collected as submitted by your family members or other members of your travelling party.
Sensitive billing information relating to your credit card, such as your name, credit card number and expiration date, is used by us and disclosed to third parties in order to complete your travel bookings.
Your personal information may be disclosed to or directly accessed by third parties, such as credit card processing companies, certain foreign government agencies, external travel agents and suppliers, airlines, hotels, tour operators, caterers and travel insurers etc., where it is reasonably necessary for us to provide our business services to you.Your sensitive information may be collected, held, used and disclosed where there is a legal requirement to do so, or where we are permitted to do so by law. If otherwise, we will specifically seek your consent prior to any collection, use or disclosure.
We will also seek your consent for the collection, use or disclosure of your personal information for marketing purposes. You may opt out of receiving marketing materials from us at any time by contacting us as per below.
Without your consent for us to collect, hold, use or disclose your personal information, we may not be able to provide our business services to you.
Unless the use of your true identity is a legal requirement, such as when making a travel booking, or it is impractical for us to deal with you without information of your true identity, you can use a pseudonym when dealing with us.
Your personal information is held and stored in the form of electronic or paper records, and we have taken reasonable steps to protect your personal information from misuse and unauthorised access via physical, electronic and procedural safeguards.
In the course of providing our business services to you, we may disclose some your personal information to overseas recipients, such as third party affiliated travel suppliers and foreign government agencies. These third party entities are located in our travel destinations, such as China and South-east Asia.
Your personal information will only be disclosed to overseas recipients with your consent in circumstances where it is necessary for the completion of your travel transaction, or if the overseas recipient is required to deal with your personal information at a standard similar to Australian privacy legislation, or otherwise permitted by law.
To assist us with keeping our records current and updated, please notify us of any changes to your personal information.
JLB reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose information that may contain your personal information in respect of any possible violation of applicable or relevant law.
By using JLB's services, you agree that the terms and conditions contained our General Terms and Conditions apply exclusively to our legal relationship with you. We reserve the right to change the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.
Please refer to our General Terms and Conditions for more detailed information on our general terms and conditions.
By accessing and using this website, you agree that the terms and conditions contained in our Website Terms and Conditions of Use apply exclusively to our legal relationship with you. We reserve the right to change the website and the terms and conditions at any time without notice to you, and any amended or new terms, will be and be deemed to be binding between us.
Please refer to our Website Terms and Conditions of Use for more detailed information on our website terms and conditions of use.
C/- JLB Group Pty. Ltd.
Level 14, 380 St Kilda Road
Melbourne, Victoria 3004
T: 1300 738 196