COVID-19 Cancellation

If you were booked on a tour that has been suspended due to the coronavirus pandemic, you will automatically receive a credit voucher of 100% of monies paid directly to us (Expedition Exclusive) of your deposit or full payment. This excludes the flights, insurances, credit card surcharge and any service fees as they are irrecoverable, or they will have their own booking conditions.

We understand some like you, no matter what, a cash refund is a preferable remedy to a credit voucher or an insurance claim. If this is the case for you, please submit your request online and we will review your case in line with the standard Booking Terms and Conditions.

Step 1: Refund Review

Processing time: approx. 4-6 weeks

Upon receiving your refund request, we will submit it on to the suppliers for their review and re-assessment. The review process will take up to 4-6 weeks as we are reliant on receiving the confirmation from relevant suppliers.

Step 2: Refund Submission

Processing time: approx. 2 business days

If your request is approved by the suppliers, our team will inform you on the irrecoverable cost(s) and the available refund amount (if any). 

Step 3: Process Refund

Processing time: 12-26 weeks

In normal situations, refunds can take up to 12-26 weeks, as we are reliant on receiving the funds back from the supplier(s) before we are able to pass them on to our customers. Please note that the time to issue a refund varies per supplier.

Option of Credit Voucher

We are offering the Credit Voucher to our customers, so you can have the option of not being penalized on the supplier's irrecoverable cost(s) and the long wait for the process of refund.

The use of credit voucher is total flexible you can apply them to both domestic and international travel bookings with us. Furthermore, if you change your mind later, the refund of credit voucher is also possible. To see the full details, please visit the credit voucher FAQs & Terms and Conditions.