Dear valued customers,
At the time of writing, the impacts of the Coronavirus are escalating, and the situation is rapidly changing. Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.
We understand that people want to alter their plans in light of the current uncertainty, and we are doing everything we can to make it possible.
During this challenging time, we are working hard to find solutions for all those affected, and we will review and respond to your particular situation as soon as possible.
All of our February and March 2020 departures have been postponed.
Our consultants are now being in touch with all passengers departing in April 2020 (via email) to discuss the relevant travel options. If your tour is in April 2020 and you have not heard from us, please be patient as our consultants contact every customer, in priority order by date of travel. Kindly do not call us unless you are due to travel in the next 25 days.
At present, all tours in May and onwards are scheduled to operate as normal. Having said that, we are continuing to work closely with Department of Foreign Affairs and Trade (DFAT), World Health Organization (WHO), the Governments and our operators to monitor the situation. Please be assured the health and safety of our customers remains our primary concern. You should be receiving updates referencing the status of your trip via email no later than 21 days before your departure date.
Thank you for your continued patience and as always, rest assured we are working hard to ensure that the best outcomes can be achieved.
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