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Coronavirus in China - 29th January 2020

Posted on 29 January 2020
Coronavirus in China - 29th January 2020

Dear Customers,

We would like to keep you informed on the following update.

As you might be aware, there is an outbreak of novel coronavirus in Hubei province, China. Since your safety and enjoyment are our priority, we have been closely monitoring the situation as well as working with all airlines and service partners to ensure that appropriate actions and procedures are in place.

In the event that situations have has not been improved by 12th February 2020, alternate options will be offered to all customers departing in March 2020.

For the customers who will be travelling to China in April 2020 and onwards, our team will contact you within 21 days prior to your departure date with an update.

In the meantime, should you wish to cancel your existing booking with us, kindly note that your booking is non-refundable and non-changeable. We strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.

Alternatively, we kindly ask for your patience until further updates and information about your booked trip are given.

Once again, your patience and understanding are much appreciated.

Kind regards,

Expedition Exclusive Australia.

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