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Coronavirus in China

Posted on 21 January 2020
Coronavirus in China

Dear customers,

As you might be aware, there is an ongoing health concerns in China.

According to the latest update from the Australian Department of Foreign Affairs and Trade (Smartraveller.gov.au) on 21 January 2020, travelers are advised to exercise a high degree of caution in Wuhan city due to an outbreak of a new type of coronavirus. Other cities in China remains safe to be traveled to, as China is still rated at 'exercise normal safety precautions'.

In China, temperature scanning at airports have been implemented to ensure the safety and to protect the well-being of all passengers.

Fortunately, all of our China tour packages do not visit the Wuhan city and your departure date will be a few months away.

We will continually monitor the situation and update you if the circumstance changes.

Having said that, your safety and enjoyment are our priority. Should you wish to cancel your existing booking with us due to your concern on this issue, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.

We hope it clarifies your concerns, however please do not hesitate to contact us if we can be of any further assistance.

Kind regard,

Customer Service team