*This updated policy supersedes any specific waiver policies that we have issued prior to this update.
We are closely monitoring the coronavirus (COVID-19) developments, taking all necessary precautionary measures to prioritize the safety of our customers and the ground team, and implementing a few important policy updates to help relieve our clients' travel concerns.
Due to Australian and overseas government restrictions on the movement of their populations due to the COVID-19 outbreak, including the quarantine, closing of borders, social distancing and so on which these factors are beyond our control, all departures will be postponed.
Subject to the booking terms and conditions of each tour packages, alternate option/s will be offered to each passenger.
If your payment was made to Expedition Exclusive directly, please refer to our refund policy here
If your payment was made to one of the below agencies, please note that we are cooperating with each agency on the waiver policies. We kindly ask for your patience while we are waiting for the final confirmation. In the meantime if you are willing to speak to them directly, their contact details are listed below for your reference:
Customer Enquiries: 1300 889 900
Customer Enquiries: 1300 726 676
Customer Enquiries: 1300 350 263
Customer Enquiries: 1300 769 503
Customer Enquiries: 1300 517 210
The standard booking terms and conditions still apply until further notice.
Should you wish to cancel your existing booking with us, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.
We will continue to monitor the coronavirus situation and our customer support team will continue to be available to help with your questions and queries about your holiday throughout this period.
If you have any questions regarding your booking with us, you can contact our team via email at firstname.lastname@example.org or via the Live Chat service on our website at https://www.expeditionexclusive.com.au/
In the meantime, please rest assured that our teams will be working closely with their counterparts to ensure all adequate support are provided in time.
For the full booking terms and conditions, please visit our website here