Australia - State Border Restrictions Update

Posted on 29 June 2020
Australia - State Border Restrictions Update

Some states and territories have border closures, allowing exceptions only for emergency services, freight delivery, medical appointments, employment and for compassionate reasons. Some do not have border closures while others have plans to lift them.

You can find out more about which states and territories have closed their borders here

Some types of gatherings, activities and businesses have been restricted in Australia to help stop the spread of COVID-19. Find out what you can and can't do in your state or territory here

 


Photo By Catarina Sousa

Posted in: Expedition Exclusive COVID-19  

Expedition Exclusive - Irrecoverable Cost FAQs

Posted on 9 June 2020
Expedition Exclusive - Irrecoverable Cost FAQs

 

 

1. WHY WAS I CHARGED AN IRRECOVERABLE COST?

When a booking is cancelled or suspended due to the unforeseeable circumstances, according to your booking terms and conditions (clause 14), the fees imposed by third-party suppliers will apply. These fees include but not limited to the non-refundable payment we have submitted to the airlines, hotels, local land operator and etc. The amount of irrecoverable cost varies per booking.


2. CAN EXPEDITION EXCLUSIVE WAIVE THE IRRECOVERABLE COST?

The irrecoverable cost is not a fee charged by Expedition Exclusive, therefore we are unable to waive such cost. However, the irrecoverable cost only applies when the booking is cancelled due to the unforeseeable circumstances and it will not apply to a postponed booking. If you are willing to change your booking to an alternative product or travel date, please do not hesitate to contact us and find out the available options.


3. CAN I HAVE THE BREAKDOWN OF THE IRRECOVERABLE COST APPLIED TO MY BOOKING?

The amount of irrecoverable cost varies per booking. Please email us on info@expeditionexclusive.com.au to request the breakdown of the irrecoverable cost applied to your booking.


Photo by Kwasi Kyei

Posted in: Expedition Exclusive COVID-19  

Queen's birthday - Public Holiday on 08 June 2020

Posted on 5 June 2020
Queen's birthday - Public Holiday on 08 June 2020

Dear valued customers,

We wish to advise that our office will be closed on Monday, 8th June 2020 thanks to the Queen's Birthday long weekend.

Our office will re-open at 9am (AEST) on Tuesday, 9th June 2020.

We hope you have a wonderful weekend!


Photo by Sharon McCutcheon

Posted in: Expedition Exclusive  

COVID-19 The Answers on Travel Credits & Refunds

Posted on 28 May 2020
COVID-19 The Answers on Travel Credits & Refunds

 

 

There has been a lot of debate recently on why travel credits are being issued rather than refunds and when refunds are being issued why they are taking so long to be processed.

In this video, the the Council of Australian Tour Operators' Chair, Dennis Bunnik tackles those questions to provide some insight and answers around:

  • The size and complexities of the travel and tourism 'ecosystem'.
  • Why travel credits rather than refunds are so important.
  • Why credits and refunds are taking so long to be processed.
 
 
 
 
 
 
 
                                             
 
 

Source: https://cato.travel/news/8992807 

Cover Photo by geralt--9301

Posted in: Expedition Exclusive COVID-19  

A message from Expedition Exclusive Australia

Posted on 22 May 2020
A message from Expedition Exclusive Australia

A Message From Expedition Exclusive Australia

Dear our valued customers,

The COVID-19 situation, of governments implemented statewide lockdown, compulsory quarantine and social distancing restrictions and enforced immediate border closures is like no other situation we have, nor any business in Australia has experienced before. We are doing our utmost to protect the interests and safety of our customers and team members.

To that end, our head office in Melbourne has been closed for public walk-in and our team members have been working remotely from home over the last few weeks. To ensure that our customers' concerns and enquiries are attended to promptly, we have activated the online chat service via our website as an additional way of communication. The online chat service is available for our customers to reach us during the working hours between 9:00 AM and 5:00 PM on weekdays.

Our management team has been proactively cooperating with the Australian authorities such as the Australian Federation of Travel Agents (AFTA) and the Australian Competition & Consumer Commission (ACCC) to ensure that we always provide the booking solutions and advices strictly under their guidance and requirements.

Our focus on the solutions is to provide our customers with an open and transparent communication, accurate information and practical option/s to navigate our way through this together.

Please understand that we are an Australian, healthy and privately held company. We share your burden and concern during this unique and unprecedented situation. We are very optimistic about our future and excited about the travel opportunities we are going to bring you when the world reopens.

We wish all our customers and agency partners a safe outcome to this dreadful pandemic and look forward to a time in the nearest future when we can all return to travelling.

Warm regards,

From the team at Expedition Exclusive Australia


Photo by aj Vaishnaw

Posted in: Expedition Exclusive COVID-19