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Important COVID-19 Update - Effective 13 May 2020

Posted on 13 May 2020
Important COVID-19 Update - Effective 13 May 2020

Special terms and conditions for Expedition Exclusive's operated tour packages, effective 13 May 2020*


*This updated policy supersedes any specific waiver policies that we have issued prior to this update.

 

In the midst of uncertainty that many are feeling regarding the coronavirus, we would like to express our appreciation to all our customers for your continuous support and patience. While our country and many parts of the world are still struggling with the Coronavirus, we are working nonstop to answer your phone calls, emails and online chat enquiries in order to assist you with your disrupted travel plans.


With the uncertainty felt among many travellers over the effects of the spread of Coronavirus, we are implementing a few important policy updates to help relieve our customers' travel concerns.

 

TOURS DEPARTING FROM 28TH FEBRUARY 2020 TO 30TH NOVEMBER 2020

Due to the airlines' disruptions, Australian and overseas government restrictions on the movement of their populations due to the COVID-19 outbreak, including the compulsory quarantines, closing of borders, social distancing, and so on which these factors are beyond our control, all of our existing bookings have been affected.

Each booking is being treated on a case by case basis, considering each booking is different in terms of the package booked and time of travel.

If your payment was made to Expedition Exclusive directly, please refer to our COVID-19 waiver policy here

If your payment was made to a travel agency, your agent will contact you to provide you with an update on the available option/s for your bookings.

 

TOURS DEPARTING FROM 1ST DECEMBER 2020 AND ONWARDS

The standard booking terms and conditions still apply until further notice.

Should you wish to cancel your existing booking with us, we strongly suggest that you contact your travel insurance company for any loss incurred and we will provide the relevant documents to support your travel insurance claim.

 


Once again, we understand that these uncertain times are difficult for everyone. Our dedicated team are humbled and appreciative of your unwavering support and patience during this time.

Thank you.

Expedition Exclusive Australia

Tags: Expedition Exclusive COVID-19