Dear our valued customers,
The COVID-19 situation, of governments implemented statewide lockdown, compulsory quarantine and social distancing restrictions and enforced immediate border closures is like no other situation we have, nor any business in Australia has experienced before. We are doing our utmost to protect the interests and safety of our customers and team members.
To that end, our head office in Melbourne has been closed for public walk-in and our team members have been working remotely from home over the last few weeks. To ensure that our customers' concerns and enquiries are attended to promptly, we have activated the online chat service via our website as an additional way of communication. The online chat service is available for our customers to reach us during the working hours between 9:00 AM and 5:00 PM on weekdays.
Our management team has been proactively cooperating with the Australian authorities such as the Australian Federation of Travel Agents (AFTA) and the Australian Competition & Consumer Commission (ACCC) to ensure that we always provide the booking solutions and advices strictly under their guidance and requirements.
Our focus on the solutions is to provide our customers with an open and transparent communication, accurate information and practical option/s to navigate our way through this together.
Please understand that we are an Australian, healthy and privately held company. We share your burden and concern during this unique and unprecedented situation. We are very optimistic about our future and excited about the travel opportunities we are going to bring you when the world reopens.
We wish all our customers and agency partners a safe outcome to this dreadful pandemic and look forward to a time in the nearest future when we can all return to travelling.
From the team at Expedition Exclusive Australia
Photo by aj Vaishnaw