Same as all our industrial partners, the impact of COVID-19 on our company and our people has been extreme. Although we have been working hard to address all customer requests as quickly as possible, we have not been able to deliver the level of service you rightly expect of us. We sincerely apologise for any inconveniences we may have caused you during this difficult time.

At Expedition Exclusive, we value our customers, employees, suppliers, and our social responsibility. We want to make sure your future travel plans are safe and reassure you that we are committed to supporting you in the best way that we can.

We are here to help

COVID-19 Customer FAQs

Understand the irrecoverable cost

Why credit voucher? Does it suit me?

Applying refund of my booking

When can I travel again?

The answers on travel credit & refunds

There has been a lot of debate recently on why travel credits are being issued rather than refunds and when refunds are being issued why they are taking so long to be processed.

In the following video, the Council of Australian Tour Operators' Chair, Dennis Bunnik provides the insight and answers around:

  • The size and complexities of the travel and tourism 'ecosystem'.
  • Why travel credits rather than refunds are so important.
  • Why credits and refunds are taking so long to be processed.